On the Dot

FAQs

Read our frequently asked questions for all you need to know!

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Are there any other options if I don’t want to integrate or sign-up for the Retailer Portal?

Yes, customers can arrange their deliveries independently through our shopper portal.

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Can I change my 1 hour delivery window?

Yes, you can change your delivery timeslot through your online account.

Can I change or cancel my delivery?

Yes. You can cancel or change your delivery until your driver is on their way to pick up your items. Just sign into your account and let us know your new delivery details.

Can your API offer immediate deliveries and convenient hourly timeslots?

Yes it can, by integrating your existing e-commerce and/or EPOS systems with our RESTful open APIs.

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Do you provide overnight and international services or any other bespoke logistics solutions?

Yes! We provide overnight and international services and support you with any bespoke logistics requirements. We design a solution that best suits your business needs.

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How can I pay?

We offer ‘pay as you go’ (by credit/debit card) and money saving bundles, allowing you to choose the option that best suits your retail needs.

How can I track my delivery?

You will be able to live track deliveries using our innovative GPS technology right to your door.

How do I integrate?

Through our open APIs it is simple to integrate your e-commerce website, app and/or EPOS systems.

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How do I pay for On the dot?

We accept many payment methods. You can pay by debit or credit card. You can pay per delivery or why not use our money saving bundles.