On the Dot

    
About us


Retailers are always looking for new ways to improve their shopping experience and make their customers’ lives easier. And shoppers are tired of not being in control of their deliveries. It was in response to this challenge that our in-house technology partner LastMileLink created the On the dot tech platform, which lets customers choose their own delivery timeslots down to the hour. 

On the dot uses smart algorithms and an open API to display 1 hour timeslots, allowing customers to select deliveries at the hour most convenient to them. This helps retailers boost their fulfilment offering, increasing customer loyalty and satisfaction against a disrupted economic backdrop.

The service is backed by CitySprint’s established, reliable and flexible infrastructure. This includes: 
 
•   41 wholly-owned interconnected service centres across the UK, combining national coverage with local customer service
•   99% of the UK mainland population can be reached by the delivery network
•   5,000+ GPS and live tracking-enabled couriers - all couriers are fully accredited and have ID badges
•   A thorough selection criteria for all onboarded couriers, including a full employment history and regular driving licence, insurance and vehicle checks